IN EMERGENCY - 023 8025 2543
If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
OUT OF HOURS EMERGENCIES:
PLEASE DIAL 023 8025 2543 - THERE WILL BE INSTRUCTIONS ON HOW TO CONTACT VETSNOW, OUR OUT OF HOURS EMERGENCY SERVICE PROVIDER.
They wil lbe able to direct you their fully staffed and equipped premises for assistance.
Please note that after hour fees do apply during evenings and weekends. The attendance fee, depending on the time of day or night, varies between £107 and £145, which exludes the consultation fee and any treatment given.
For urgent cases that are not emergencies, but you feel cannot wait until Monday morning, we offer urgent surgeries over the weekend at our Chanders Ford branch.
Open as usual in the morning but now extented 9-10am (open Surgery) and 10:30-12:30 appointments. Normal fees apply.
Urgent cases only:6-6:30pm (No appointment needed)
Sundays and all Bank Holidays:
Urgent cases only: 10-11am and 6-6:30pm (No appointment needed)
Urgent surgeries will now be staffed by a Duty Vet and a Nurse, rather than a vet alone. They will also be responsible for inpatient care (non-critical cases) for the whole weekend.
We ask that you do not use these surgeries for routine matters like vaccinations, worming and flea products etc but only for things that you feel should not wait till Monday morning.
Urgent Surgeries (Saturday evening and Sundays and Bank Holidays)carry a surcharge of £25 over and above our normal fees.